RETURN/EXCHANGE

At MashUp, we want you to have a smooth and hassle-free shopping experience. If you are not completely satisfied with your purchase, you can request a return or exchange within 7 days from the date of delivery, subject to the terms mentioned below.

1. Return Policy

We offer a 7-day, no-questions-asked return policy. You can request a return within 7 days from the date your order is delivered, as recorded by our shipping partner.

To be eligible for a return:

• The product must be unused and unwashed.
• The product must be in its original condition.
• All original tags and labels must be intact and attached.
• The product must be returned with its original packaging.
• Products that are damaged, altered, worn, washed, or without tags will not be accepted.
• Please ensure that the product is packed securely to prevent damage during return transit.

Important Note

Please do not accept the order if the package appears opened, tampered with, or unsealed at the time of delivery. MashUp will not be responsible for returns arising from packages accepted in such a condition.

We thoroughly inspect our products before dispatch. Our garments are also checked for issues such as colour bleeding before being shipped. No return or exchange claim will be accepted after the garment has been washed.

2. Exchange Policy

We offer a 7-day exchange facility from the date of delivery.

If you wish to exchange your product, the following conditions must be fulfilled:

• The exchange request must be raised within 7 days of delivery.
• The product must be unused and unwashed.
• All original tags and labels must be intact and attached.
• The product must be returned in its original packaging.
• The product should be in its original, undamaged condition.
• Products that have been worn, washed, altered, damaged, or returned without tags will not be eligible for exchange.

Exchange Process

Once you raise an exchange request with our Customer Care team, we will arrange a reverse pickup of the product.

After the pickup:

1. The product will be received at our facility.
2. Our team will conduct a quality check to verify that the product meets the exchange conditions.
3. Once the product passes the quality check, we will process your exchange.
4. The replacement product will then be dispatched to you.

The exchange will be processed only after the returned product is received and successfully passes our quality inspection.

Please note: Exchange is subject to product availability. If the requested replacement size/product is unavailable, our Customer Care team will assist you with the available options.

3. Return & Exchange Eligibility

Returns and exchanges will only be accepted when all the following conditions are met:

• Request is raised within 7 days of delivery.
• Product is unused and unwashed.
• Product is in its original condition.
• Tags and labels are intact and attached.
• Original packaging is retained.
• Product has not been altered, damaged, stained, or worn.

Any product that does not meet these conditions may be rejected during our quality check and sent back to the customer at the customer's expense.

4. Quality Check

Once we receive your returned or exchanged product, our quality control team will inspect it.

The quality check is carried out to ensure that:

• The product has not been used or worn.
• The product has not been washed.
• Tags and labels are intact.
• The product is free from stains, damage, alterations, or other signs of use.
• The original packaging is available wherever applicable.

A notification regarding the status of your return or exchange will be sent to you within 24–48 working hours after we receive the product.

5. Refund Policy

For approved returns, the refund will be processed after the returned product passes our quality check.

The eligible refund amount will be credited either:

• To your original payment method, or
• As MashUp store credit/promo code, as applicable.

The refund will generally be processed within 1–2 working days after the quality check is completed. The time taken for the amount to reflect in your bank account or payment method may vary depending on the respective bank/payment provider.

6. Self-Shipped Returns

If, in exceptional circumstances, you are required to self-ship a return, please use a reliable and trusted courier service and ensure the package is securely packed.

For eligible self-shipped returns, ₹100 will be reimbursed as store credit towards return shipping charges, subject to successful quality verification of the returned product.

The shipping reimbursement will be processed after the product passes our quality check.

7. How to Request a Return or Exchange

Before sending any product back, please contact our Customer Care team to obtain a Reverse Pick-Up (RPU) Ticket Number.

You can contact us through:

Phone: +91-9329204070
Email: care@mashup.in

Please keep the following details ready:

• Order Number
• Registered Email ID
• Product Name
• Pick-Up Address
• Reason for Return/Exchange

Once you receive your RPU Ticket Number, please securely repack the product with its original packaging and tags intact.

8. Return / Exchange Packaging & Address

Please ensure the product is packed securely to avoid any loss or damage during transit.

Mention the following details clearly on the package:

Order Number
Product Name
RPU Ticket Number

Return Address

D.M. SONS APPARELS PVT. LTD.
93, Ready-Made Garments Complex,
Pardeshipura,
Indore – 452010, Madhya Pradesh, India

9. Important Information

• Products that have been washed or used are not eligible for return or exchange.
• Products must be returned with tags intact and original packaging.
• Any product failing our quality check may be rejected.
• If a returned product is rejected, it may be sent back to the customer at the customer's expense.
• No refund or exchange will be processed for products that do not meet the eligibility conditions.
• Please do not accept packages that are visibly opened, tampered with, or unsealed at the time of delivery.
• Return and exchange requests must be raised within 7 days from the date of delivery.

For any questions or assistance regarding returns or exchanges, please contact our Customer Care team at +91-9329204070 or care@mashup.in.

Please read the Returns & Exchange Policy carefully before placing a return or exchange request.